Frequently asked questions about our legal terms and account policies
Use the 'Forgot Password' link on our login page to reset your credentials. We'll send a secure reset link to the email address on file. If you no longer have access to that email, contact our support team with proof of account ownership and we'll help you regain access.
Yes. Open your account settings to update your name, email address or phone number. To change your payment method, go to your wallet settings and add a new DANA, OVO, GoPay or QRIS account. Your old method remains on file for withdrawal processing.
Deposits via DANA, OVO, GoPay and QRIS usually clear to your account within one minute. Withdrawal requests are verified and sent back to your payment method within four to 24 hours, depending on your bank's processing time.
We collect your name, email address, phone number, date of birth and payment method details to verify your identity and process deposits and withdrawals. We do not sell this data and share it only with our payment processors and regulatory partners where required.
Yes, you can request account closure through your account settings or by contacting support. Any remaining balance will be returned to your registered payment method. Once closed, your account cannot be reopened and your data will be retained per our retention policy.
Contact our support team immediately and provide details of the transaction, including date, amount and game reference number. We'll investigate within 24 hours and reverse any fraudulent activity if confirmed. Your account will be secured while we review the incident.
The complete terms of service, privacy policy and payment terms are accessible in your account footer menu under 'Legal'. You can also request a copy by email from our support team; we'll send the full document within one business day.
